- Hi and welcome to Capital One live chat! One of our specialist will be right with you.
- You are now chatting with Thomas.
Thomas: Thank you for visiting Capital One’s website. My name is Thomas, what questions can I answer for you about our online credit card offers?
you: hello, my name is john and im a student looking to get a good "first credit card" to help build credit for my future and to help myself budget and so forth. i have never really had any credit before other than having a water bill in my name. i applied for the journey student card and was denied. why is that?
Thomas: John, just to let you know, the Journey Student Rewards Credit Card is listed under Average credit.
Thomas: For the best chance of being approved for a card, you should choose the credit level appropriate for your situation.
Thomas: So, we do have Secured credit cards.
Thomas: Because, the Capital One Secured Card is designed to help you take control and build your credit.
Thomas: Many of my customers decide to apply for a secured credit card to begin building credit in their own name.
Thomas: Let me explain the features on the secured credit card and help you with the application process. Is that fine?
you: but how can i be "rebuilding credit" if i have never had credit before?
Thomas: Just to let you know, when compare to other credit cards this card has high approval rate.
you: the secured card? i wouldnt mind applying for it but i really wouldnt like to have to pay an annual fee
Thomas: Yes, the secured credit card.
Thomas: You know what, Capital One will periodically review accounts for graduation from secured to unsecured cards.
Thomas: We will proactively evaluate your account based on your payment and credit history. And Capital One will partner with you every step of your way on the road to credit.
Thomas: So, please maintain your account so that you may get an upgrading option on your secured credit card.
Thomas: The membership fee of $29 for this card is competitive and helps to make sure you get the best program we can offer to you(Like Free Credit inform).
you: but why is it that a student needs average credit to apply for a student card? it would make sense for this student card to actually be used by students
you: a person with no credit shouldnt be considered having bad credit
Thomas: Please note that, when processing your application, we consider many different factors, including information from your application and credit bureau reports.
Thomas: Since you are declined for our Journey rewards card, you will receive the written notification in the mail stating that why your application was not approved.
you: yes in 7 to 10 days. but if i have never had any line of credit before other than a water account that i payed on time each month, what could the criteria be that negatively impacted my application? could the process that reviewed my application that only took 5 seconds have missed something?
Thomas: In that case, I'll provide you with the number where you can call and discus about your application.
Thomas: You can call us at 1-800-933-5182 to check your application. I'd request you to please wait for a minimum of 48 hours before calling(From the time you applied for the card).
Thomas: Once you dial the number please press 3 to speak with a representative.
you: ok
Thomas: Please keep your SSN handy while calling our customer relations.
Thomas: You can call us on Monday - Saturday 8:00 am - 10:00 pm EST.
you: is there something you can recommend me to do other than just call a customer service hotline? maybe theres something wrong with my credit that i dont know about? it seems like im just going to get some more pointless answers if i call
Thomas: Generally, to be eligible for an offer, your annual income must be greater than your annual rent/mortgage payments.
Thomas: However, to know the exact reason, you need to call our customer relation or please wait for the written notification.
you: that is what i figured, but with no income other than what my parents give me per semester, i had no choice but to put a lower number than what i thought might get me approved. but there was no area for a better explanation on the form. if i apply again and make up some numbers will i have a better chance of being approved?
Thomas: automatically to let you know, the application was process automatically.
Thomas: So, unfortunately, there is No way for me to know whether you will be approved or not until you go through the application process.
Thomas: We need to process your application first. But, in many cases, you can get a response in as little as 60 seconds.
you: if i apply a number of times and get rejected each time, is my credit affected? getting denied for a credit card multiple times in one day would look pretty bad on a credit report wouldnt it?
Thomas: When you apply for a credit card, it will show up on your credit report and could affect your credit score.
Thomas: However, it is standard practice to obtain a credit report to finish processing your application. So if you decide to apply for an account, your personal credit report will be reviewed.
Thomas: Since you've already submitted an application within the last 45 days, we may not approve a second application(For Unsecured credit card).
you: when i applied for this card today, it only took about 5 seconds to deny me, did it look up my credit score during that time? or did it just look at my rent and multiply it by 12 and compare that to my income
Thomas: At Capital One, if you apply online you'll get a response in as little as 60 seconds. Because it is automated.
you: yes i know that, but im saying what kind of criteria does it evaluate in those short seconds?
Thomas: Your application information and credit bureau reports will be taken into consideration for approval.
Thomas: Since I do not have access to your application, I cannot exactly tell what's wrong in that.
you: so i am not able to apply for the journey card again for 45 days? can you recommend me a good card for students with no annual fee and apparently "rebuilding" credit status?
Thomas: You will not be able to apply for any of our Unsecured credit card in the next 45 days.
you: hmm
Thomas: At this point of time, the only option is to apply for our secured credit card with $29 Annual Fee.
you: great
you: are all the credit card companies like this?
Thomas: We do not have information about other Financial Institutions.
you: what a shame
Thomas: This chat support is exclusively for Capital One.
Thomas: Is there anything else I can help you with today?
you: i dont think so, i think ive learned everything i need about the process of applying for credit cards with capital one
Thomas: Alright.
- Our chat session has ended. It’s been a pleasure helping you. Please use the Capital One chat service again soon.
hmmmmmm........
hah. capital 1 SUCKS. But if you must use them, I got a "platinum" card that is totally free. Starts out with a 300 credit limit and goes up to 500 after a few months. Though I think they want you to have it for 5 years before they up the limit again or you are eligible for another. But they might have good cards! Plus they have decent exchange rates and no fees for using it on foreign currencies.
ReplyDeleteCheck this thread out... You know they're automated...
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Welcome to our Capital One chat service! One of our Application Specialists will be right with you. This chat will be monitored and recorded.
Hi, this is Clark. Whom do I have the pleasure of chatting with today?
you: Kaleb Rippstein
Clark: Hi Kaleb, how can I help you today?
you: I have a question... I have been making all of my credit card payments on time for months (probably well over a year - I'm not sure). I just requested a credit line increase, and it says it could take 10 days for a decision. I am only requesting this increase because I'm having some real issues here at the end of this month, and I need something to get me by until I get paid on the 31st. Is there any way to increase my credit immediately - even by just 50 or 100
Clark: Please give a moment while I review your question.
you: Sure, thank you.
Clark: I understand that you have an existing Capital One credit card account and looking for a credit limit increase. Am I right?
you: Yes, please! I don't need a large increase. As a customer with a great payment history, I'm hoping you can approve me today and get me that credit today.
Clark: To assist you better, could you please login to your online credit card account?
you: I was just logged in. It may have logged me out... I'll check it out.
you: It had logged me out. I'm logged in again.
Clark: Great. I am going to need to transfer you to an agent who will be able to assist you with this request. It should only take a moment while I do this, if you do not mind holding?
you: No problem.
Please wait while I transfer you to an operator at Capital One Card Servicing.
You are now chatting with 'Jerome' at Capital One Card Servicing.
Jerome: Hello. Please wait just a moment while I review the conversation with the previous agent so we can pick up at the same place.
you: Sure.
Jerome: Kaleb, I have reviewed your conversation with the previous agent and understand that you want to know about credit limit increase, correct?
you: Yes, sir. I applied for an increase online and it said it could take 10 days for a decision. I really need something immediate, even if it is small.
Jerome: Kaleb, when you submit your request, we'll review your information. In many cases, we can approve credit line increases immediately.
... Continued...
ReplyDeleteJerome: However, sometimes it may take a few days to process your request. When that happens, you'll receive a letter in the mail with the results of the review in approximately 10 days.
you: I know. That's why I'm on this chat... I'm trying to see if we can cut out the 10 days and get this done today. Are you real, or just automated?
Jerome: You are chatting with man.
you: Ok. I wasn't sure because I thouht I'd made it pretty clear in the past chat with Clark that reviewed, and in this chat, that I already submitted the application and was told it would take 10 days. I really want to see if we as humans can bypass that and get me hooked up.
Jerome: Kaleb, for the security of that account we do not have access to that information.
Jerome: You will receive a letter in the mail regardless of the decision. This letter should be received in approximately 10 business days of the request.
you: Ok, I don't believe for one second that you are man. You are machine. I didn't ask for any kind of information hat would would not have access to. This is ridiculous.
Jerome: I definitely understand your concern.
you: What is my concern? If you understand it?
Jerome: One moment please.
you: Let's see what happens if I copy and paste a question. Will the answer be the same?
you: Yes, sir. I applied for an increase online and it said it could take 10 days for a decision. I really need something immediate, even if it is small.
Jerome: Yes Kaleb, I understand that you have an emergency.
Jerome: But I cannot personally submit the request for you. It is automated to provide you with two convenient options, as well as to put the power in your hands.
you: What if I were to pick up the phone and talk to an agent? Would an agent not be able to help me?
Jerome: I am sorry, but at they will also do not have access to submit the request.
you: What is your agent number, so I can call customer service and speak directly to you, Jerome?
Jerome: If you wish you can contact us 1-800-955-7070.
you: No, I didn't ask that. I asked what your agent number is. What is your last name? Who are you if you're real?
Jerome: Kaleb, you can have my ID that is AJC433.
you: Thank you. What is your favorite National League Central team?
Jerome: I have no favorites.
Jerome: I do not watch baseball.
Jerome: Is there anything else I can help you with today?
Jerome: I haven't heard from you for a few moments. Are you still with me?
you: I was taking care of something. I'm back.
you: No, I can't imagine what else you could do for me since you were completely unable to help me with the one problem I have.
you: I applied for an increase online and it said it could take 10 days for a decision. I really need something immediate, even if it is small.
Jerome: Okay, in this case you can speak to an account supervisor at the number 1-800-955-7070, to see if they are able to expedite the process.
you: Why was it that you didn't say that the first two times I typed that exact message?!? You said it couldn't be done!
Jerome: Correct, it cannot be done.
Jerome: However since you are insisting for an increase, you can speak to a supervisor to see if they can help you.
you: I'll do that.
you: Go Cards.
Jerome: Is there anything else I can help you with today?
Jerome: I haven't heard from you for a few moments. Are you still with me?
you: I applied for an increase online and it said it could take 10 days for a decision. I really need something immediate, even if it is small.
you: Go Brewers.
you: I haven't heard from you for a few moments. Are you still with me?
Jerome: Please call.
you: Ok. Thanks for the fun of talking to a robot :)
Jerome: You're welcome.
Jerome: Is there anything else I can help you with today?
you: How about increasing my credit line on my credit card?
you: I'd like to go from $500 to $600 if possible.